How do I return an item?


Western Can. Cottonwood Bark online store is committed to making sure our customers are completely satisfied with their purchase. We gladly offer a 30 -Day Return Policy.

All unused bark in original packaging returned within 30 days of receipt will be credited 100% of purchase price excluding shipping and handling charges.

All returns must be sent via an insured and/or trackable carrier to the below address:

Western Can. Cottonwood Bark
P.O. Box 212
Granisle, BC
V0J 1W0

All credits will be refunded to the credit card used at the time of purchase. Please allow 5-7 days after receipt and inspection of the returned items for proper credit. Western Can. Cottonwood Bark reserves the right to refuse any returns upon final review if all above guidelines have not been met.

Prices on Western Can. Cottonwood Bark are displayed in Canadian dollars.

Tax charges are based on province/territory and local tax laws and tax rates for the delivery address of your order. Where required, tax will also be applied to the shipping and handling charges. 

If you return an item for a refund, you will also receive a refund for the taxes you paid for that item.

Thank you for choosing Western Can. Cottonwood Bark